SEMINAR A:  How to Become Productive and Focussed when working under Stress, Pressure and Deadline                               Are you always rushing and feeling super busy with too much                                           to do and just never enough time to do it?                              Do you get uptight and lose time from emails, phone calls and                                                   answering people's questions?                                        Do you experience tired patches in your day? In this seminar you will learn how to become more productive by increasing your working stamina, keeping your emotions calm, and staying mentally sharp, when dealing with pressure or change.    This course addresses the behaviours, attitudes, and working styles that help to make you more time effective when working under pressure and deadlines - and highlights the working habits that cost you time, energy and focus.                   "On behalf of VECCI I would like to thank you most sincerely for your                    involvement with our Metropolitan Briefings over the past three years.                     Your presentations have always been well received and the feedback                     extremely positive.  I thought you would be interested in some of the                    comments attendees have written:                    'The training was excellent: wonderful content and solutions to put into practice'                             'Michael was fantastic! Funny and interesting.  His examples were excellent.'                    'Anecdotes worked very well to link theories to rea life situations.'                    'Great common sense session'                    Many thanks once again."                    Lenore Bennett, Metropolitan Briefings Coordinator                    Victorian Employers' Chamber of Commerce and Industry                    http://www.vecci.org.au At the end of the seminar, you will be able to:  *  Stay solution focused and time efficient when others are complaining or giving up by being 'in flow'  * Remain 'cool' and calm under pressure, and in control of your emotions by using the power of perspective  * Reduce tension related ailments & distractions such as aches, strains, and physical tension quickly and effortlessly – by knowing your 5 tension zones  * Keep your focus fresh – even when standing all day, working at a desk, or sitting at a computer for hours at a time  * Use several different natural 'pick-me-ups' to generate more energy and have better concentration when they are under pressure - without having to rely on coffee or sugar for an 'energy fix' or a 'mood lifter'  * Let go of worries and irritations without going over them in your head SEMINAR B:  How to Deal with Difficult, Demanding and Negative Clients, Customers and Colleagues – Without Becoming Drained (Can't make the seminar?  Get the 6-pack audio seminar from here)                            Are you able to stay focused when clients or customers press your                                             'hot buttons' and get you 'all worked up'?                             Do you know how to take control of, and resolve, a conversation                                                  with an upset client or customer?                  How well are you able to read and respond to people's different pressure pattern?   Managing people, delivering excellent service and building client rapport is greatly influenced by your ability to effectively deal with, and resolve, emotionally charged clients/customers, without becoming worked up or drained.    In this seminar, you will learn the two essential skill sets required to be able to protect yourself from draining people – controlling your own emotions, and effectively dealing with emotionally charged people without becoming drained. When you get upset it can throw your focus, productiveness and emotional wellbeing for the entire day.  People can only have that negative impact on you if you let them.  In the first part of this presentation, we will demystify the 4 components that make up your emotional resilience and show you how to increase your ability to control how you feel in almost any situation. In the second part of the seminar, we will learn how to read other people's 'Pressure Patterns'.   Participants will be able to quickly identify why people get worked up, how they are likely to respond, and what you should be doing and saying (as well as not doing) to resolve the situation and keep them calm. The program will draw on a resilient communication model, pressure patterns, body pressure zones and pressure profiles, so that participants will learn how to respond to people's different pressure patterns during situations of confrontation, client conflict, customer complaint, or during those times when they need to speak up               "Thank you very much for making yourself available to work with us in Bendigo.               The feedback from our staff has been extremely positive especially towards               your clear and concise delivery and great communication skills.  Much of the               course content can be used in our daily interaction with clients giving us more                confidence in dealing with difficult situations.  I look forward to working with you again."               Andrew Cahill               Director, DUNGEY CARTER KETTERER PTY LTD               www.dck.com.au At the end of the seminar, you will be able to:  *  Stay 'cool' and calm and dramatically reduce your feelings of anxiousness, anger and frustration during a confrontation, conflict or clash  * Deal with disgruntled, hot headed or 'energy zapping' customers or clients without becoming uptight or drained  * Work and communicate well with any type of person by reading their 'Pressure Patterns'.  * Resolve and diffuse conflicts, complaints and misunderstandings more effectively - without going around in circles  * Take control of a conversation when dealing with dominating, aggressive or pushy people  * Reduce people's emotional intensity without telling them to 'calm down'  * Understand people's Pressure Profile and know what to say and do to resolve conflict, tension or negativity  * Say 'No' when needed - without being aggressive or feeling guilty  SEMINAR C:  Stop Working Yourself to Death!  In today's face paced and time poor business environment, trying to 'balance' the demands of work with your personal, family and wellbeing needs is near impossible - and often creates stress and burnout for those who try to make it work.   Many Professionals are desperate to slow down, spend more time with their family, and take better care of their wellbeing, but often struggle to find the time and energy to make it happen. In this seminar you will discover the key ingredients to strike a practical and healthy integration between your work and personal life.  You will identify the blocks that sabotage your life balance and create strategies to overcome them. Using self-management and relaxation strategies you can prevent yourself from getting run down and losing your passion for your work.  By learning how to set clear boundaries, switch off after work, and reprioritize your personal needs, you can create lasting job satisfaction, good health, keep your sanity, and prevent yourself from burning out altogether!                 "I am very happy, and I must say unsurprised, that all the feedback received from your recent seminar for the NIBA Young Professionals (National Insurance Brokers Association) has been very positive.  The Insurance Industry is certainly finding that we have much more pressure put on our day to day activities than every before, and the techniques and knowledge provided by you will no doubt be invaluable to the attendees. I would like to thank you for your enthusiastic and interesting presentation and would have no hesitation recommending you to anyone working in a high pressure industry." Kevin Baker Account Executive - Enterprise Aon Risk Services Australia Limited Chairperson, NIBA Young Professionals                  At the end of the half day seminar, you will be able to:  *  Begin each day feeling refreshed and happy  * Set and achieve personal, professional and life goals  * Make more quality time with your family and with yourself.  * Switch off from work by unwinding your mind and relaxing your body  * Protect your health & wellbeing from exhaustion  * Quarantine your personal stresses from your professional life, and leave work pressures at work and not drag them into your personal life SEMINAR D:  How to become Pressure Proof in work and life  This seminar is a compilation of the key principles from the other 3 seminars. The content of the program is custom tailored to the participants based on their needs and desired outcomes, and the appropriate content is then integrated into the session. It is the ideal seminar if you want your team to have an overall understanding of techniques to better manage pressure and difficult people – without burning themselves out.  This style of session works best for groups of which the participants have diverse roles, pressures and responsibilities, thus allowing them to direct the learning outcomes to their needs.