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BounceBackFast
Michael Licenblat, Resilience Expert |
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Bounce Back Fast Products |
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Does dealing with negative or unreliable people make you frustrated?
When clients or customers press your 'hot buttons' and get you 'all worked up', are you able to control your emotions?
Do aggressive, demanding or hot headed clients get your blood boiling?
Can you take control of, and resolve, a conversation with an upset client or customer?
How well can you read and respond to people's different pressure types?
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Managing people, delivering excellent service and building client rapport is greatly influenced by your ability to effectively deal with, and resolve, emotionally charged people, without becoming worked up or drained.
When you get upset it can throw your focus, productiveness and emotional wellbeing for the entire day. Building your emotional resilience allows you to increase your ability to control how you feel in almost any situation.
Being able to read other people's 'Pressure Patterns' allows you to quickly identify why a person is getting worked up, how they are likely to respond, and what you should be doing and saying (as well as not doing) to resolve the situation and keep them calm.
The CD program will draw on a resilient communication model, pressure patterns, body pressure zones and pressure profiles, so that you can quickly learn how to respond to people's different pressure patterns during situations of confrontation, client conflict, customer complaint, or during those times when they need to speak up.
In this 6-Pack CD learning pack, you will learn how to:
* Deal with hot headed people without becoming upset, worked up or drained
* Resolve and diffuse conflicts, complaints and misunderstandings more effectively - without going around in circles
* Control feelings of anxiousness, anger, frustration during any conversation or conflict.
* Reduce other people's emotional intensity without telling them to 'calm down'.
* 'Read' people's Pressure Patterns and know what to say and do to resolve conflict, tension or negativity.
* Recognise the 4 components that make up your emotional resilience
* Deal with disgruntled, hot headed or 'energy zapping' customers or clients without becoming uptight or drained
* Get your message across, where people are uptight or frustrated - without yelling or feeling tense.
* Quickly be able to recognise a Biter, Growler, Sinker and Drainer
* Leave work pressures at work and not drag them into your personal life
...and so much more!
Investment:
a. 6-Pack CD series: $299.00 (AUD) plus postage
OR
b. 6-Pack CD series ($299.00) PLUS 1 hour telephone coaching session ($250.00 value):
$399.00 (AUD) plus postage
To order, you can either:
a. Call my office on (03) 9579 7098
(for callers outside Australia, dial 61 3 9579 7098)
b. Fax through an order form.
You can download a form from: www.BounceBackFast.com/forms/order_form_CD6Pack.pdf
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Tel: 61 3 9579 7098 Postal: PO Box 319, Carnegie, Melbourne, Australia, 3163 |
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Copyright © 2004 Bounce Back Fast | Site by Melissa Norfolk Web Design | |
