Resilience Training Courses
 
     
 


 
     
  Michael's training programs range from a half day session to 3-6 month programs that include a blend of group training, one-on-one mentoring, and self paced online learning.

Each program and course is specifically designed to help your leaders bring the best out of their team and provide each individual with a specific toolkit to perform better under pressure, stay personally productive, and remain self motivated and inspired - without burning themselves out. 

Michael is meticulous about tailoring the program to address the immediate needs of each organisation and group.  There is specific pre-program discussion around the customisation, measurement, and post program implementation of the program strategies.




A. Becoming Pressure Proof - Thriving Under Pressure



In today's high pressure environment, you will be under greater stress to deliver more in less time with fewer resources.  You will be confronted by continual changes, pressured by rising competition, and faced with higher expectations.  There will always be days of setbacks and failures; changes that you can’t control; workloads that never end, and problems that don’t seem to have solutions.  You will be required give more of yourself, take on greater responsibility, and, at times, find yourself right out of your comfort zone.   Will you be resilient enough to thrive?

The reality is that your future will be filled with pressures and changes that will both challenge you and open up new levels of possibility.   A major key to your success is being able to flow with change, adapt to pressure, and remain engaged and motivated – without burning yourself out.  This is greatly determined by how fast you can bounce back from the setbacks, challenges, and pressures that may otherwise slow you down, wear you out, or get in your way.

In this program, Michael will teach you researched, practical and easy to apply resilience strategies so that you can achieve more in high-pressure environments.

In this program, participants will learn how to:
  • Develop a resilient mental attitude by becoming solution focused and positive instead of complaining and negative.
  • Build mental toughness to quickly recover from any series of setbacks - without feeling flat.
  • Become more personally productive by staying ‘in flow’ and adopting a problem solving mindset.
  • Bounce back faster from setbacks, roadblocks and challenges by being agile and resourceful
  • Adapt themselves to embrace change and failing forward into activity
  • Increasing your emotional threshold to pressure when dealing with draining or difficult situations.
  • Use natural pick-me-ups to keep your energy high when you have been working at for hours at a time.
  • Remain ‘cool’ and calm under pressure, and in control of your emotions by using the power of perspective
  • Sustain your own drive and motivation amidst negativity and be an uplifting influence on fellow team members
  • Unwind your mind and relaxing your body each night, to be able to start each day feeling refreshed. 
  • Quarantine your personal stresses from your professional life and leave work pressures at work and not drag them into your personal life
  • Develop a personalised action plan that can be immediately applied to your current issues

This program can be delivered as either a face-to-face training program or as a series of online seminars.

To find out more about this program, please contact us here





B. Maximizing your influence with difficult, demanding or negative people - without becoming drained




Creating high performance teams, managing people, delivering excellent service, and building client rapport is greatly influenced by your ability to influence and communicate with emotionally charged people, without taking them personally or becoming worked up.
 
Being able to look beyond their behaviour and read their 'Pressure Pattern' allows you to be more influential and effective when working with situations of confrontation, conflict, complaint, or with challenging, non-compliant behavior or negative people.   In this presentation, Michael will explain how to read, respond, and relate to emotionally charged, negative, or intimidating people - whilst staying calm, focused, and in control.

At the end of this program, you will be able to:
*   Be more influential with challenging, non-compliant or negative people
*   Stay cool and calm and dramatically reduce your feelings of anxiousness, anger and frustration 
    during a confrontation, conflict or clash. 
*   Not take people’s comments personally and be able to work and communicate well with any type of
    person by reading their ‘Pressure Patterns’.
*   Resolve issues effectively and efficiently with customers and team members
*   Get buy-in on difficult issues with a range of personalities




C. Building Rainmakers - Grow Your Client Base in Competitive Markets
In times where competition is growing and clients are more discerning, businesses will have to work harder and smarter to secure their market share and business revenue.  As setbacks and rejections are a part of your day to day operations, having the daily motivation to initiate new business, follow up with clients, mine your database for leads, and make the new calls can mean the difference between your success and failure. 



In this program, resilience expert, Michael Licenblat will demystify how to keep your team bouncing back to stay proactive in their lead generation and follow ups, and remain motivated in the face of high rejections, and setbacks.   This is not simply a 'hype up' session, but rather a practical look at the resilience principles that drive technically oriented people to get past their call reluctance or sales aversion and stay proactive and enthusiastic in their lead generation and achieve their revenue targets – even when they don't feel like it. 

In this program, you will learn how to:
•    Overcome the reluctance that prevents you from contacting clients and initiating new leads.
•    Keep your ‘drive alive’ and not take setbacks and rejections personally
•    Get past the 4 motivational killers that stop you from growing your client base




Presentation Requirements
As each presentation will differ, depending on the audience size, content and outcome, the requirements will also vary.  Please contact us to discuss the equipment required for your program.




Client Testimonials


"I can't recall a program where I have been approached by so many participants, telling me how much difference it has made to their lives.  Short, sharp and practical.  The follow up e-course was also very helpful."
Gillian Rosenkotter, Senior Human Resources Officer, City of Yarra
www.yarracity.vic.gov.au


"..Feedback from staff that attended your workshop was very positive and enthusiastic.  Many staff had been sceptical of the value of the workshop but were subsequently very positive and enthusiastic in their feedback and support of the initiative and have even encouraged other colleagues to participate in subsequent workshops.  Maunsell are now working closely with Michael to roll out this program to all out Melbourne business units.."
David Collett, Associate Director – Transportation, Maunsell
www.maunsell.com


"BounceBack training was fantastic.  My team really enjoyed the session.  The team are on the phones all day and really have to juggle many tasks.  The training helped the team learn how to take every call as if it was their first of the day."
Kate Hutchinson, Customer Service Team Leader - SEEK Communications
http://www.seek.com.au


"I would like to take this opportunity to thank you for your professionalism and excellence in the delivery of the workshops to our consultants.  The feedback from the session has been extremely positive.  You provided a 'toolbox' for our people on both a personal and professional basis so that they are able to tackle each and every appointment with a clear mind."
Gaye Berry, Operational Trainer - Sarina Russo Job Access – Victoria
http://www.sarinarusso.com.au
 


 






















































































































































  



Tel: 61 3 9579 7098   Postal: PO Box 342, South Caulfield, Melbourne, Australia, 3162  

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